Terms & Conditions, Privacy, Shipping, Return & Refund Policy

1. About Us

MyMerk Store is an online shopping platform offering various products including, but not limited to, candles, gift items, home décor products, accessories, and other merchandise through our website.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into a binding agreement.
• All information provided by you is true, accurate, and complete.

3. User Account

To access certain features, you may be required to create an account.

• Maintain the confidentiality of your login credentials.
• Accept responsibility for all activities occurring under your account.
• Notify us immediately of any unauthorized access or security breach.

We reserve the right to suspend or terminate accounts that violate these terms.

4. Products and Pricing

• All prices are displayed in Indian Rupees (INR).
• Prices are subject to change without prior notice.
• Product images are for illustration purposes only.
• Actual product appearance may vary slightly due to lighting, photography, monitor settings, or handmade production processes.
• We reserve the right to limit quantities or discontinue products without notice.

5. Order Acceptance

After placing an order, you will receive an order confirmation. However, order confirmation does not constitute final acceptance.

We reserve the right to cancel any order due to:

• Product unavailability
• Pricing errors
• Payment issues
• Suspected fraudulent transactions
• Incorrect customer information

If payment has been received, the amount will be refunded as applicable.

6. Payment Terms

We accept payments through approved payment gateways and methods available on the website.

• The payment information provided is valid and authorized.
• Charges incurred will be honored by your payment provider.
• We are not responsible for payment failures caused by banks, payment gateways, or network issues.

7. Shipping & Delivery Policy

Delivery Areas

We currently deliver to locations serviced by our courier and logistics partners within India.

Delivery Time

Standard delivery generally takes 3 to 10 business days depending on the delivery location.

Delivery timelines are estimates and may vary due to:

• Remote locations
• Weather conditions
• Public holidays
• Transport disruptions
• Courier partner delays

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Failed Deliveries

If delivery fails due to incorrect address, incorrect contact details, or customer unavailability, additional shipping charges may apply for re-dispatch.

8. Cancellation Policy

Before Dispatch

Orders may be cancelled before shipment processing by contacting customer support.

After Dispatch

Once an order has been shipped, cancellation requests may not be accepted. Refund eligibility shall be determined based on the Return & Refund Policy below.

9. Return & Refund Policy

Eligible Returns

• Damaged products received.
• Defective products received.
• Wrong product delivered.
• Missing items in the package.

Return Request Timeline

Customers must notify us within 48 hours of delivery with:

• Order number
• Product photographs
• Description of the issue

Non-Returnable Items

• Customized products
• Personalized products
• Products damaged due to misuse
• Products without original packaging
• Products showing signs of use

Refund Processing

Once the returned item is inspected and approved, refunds will be processed within 7-14 business days. Refunds will be credited through the original payment method whenever possible.

Shipping charges may not be refundable unless the return is due to our error.

10. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information We Collect

• Name
• Email address
• Mobile number
• Shipping address
• Billing address
• Order history
• Payment transaction references
• IP address and device information

Purpose of Collection

• Process orders
• Deliver products
• Provide customer support
• Improve website functionality
• Prevent fraud
• Comply with legal obligations

Data Security

We implement reasonable security measures to protect your information. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Third Parties

We may share necessary information with:

• Payment gateway providers
• Logistics partners
• Legal authorities when required by law

We do not sell customer personal information to third parties.

11. Cookies

Our website may use cookies and similar technologies to:

• Improve user experience
• Remember preferences
• Analyze website traffic
• Enhance security

By using our website, you consent to the use of cookies.

12. Intellectual Property Rights

All content available on the website, including logos, images, product descriptions, graphics, layouts, software, and website design are the property of MyMerk Store and protected under applicable intellectual property laws.

Unauthorized use is strictly prohibited.

13. Prohibited Activities

• Use the website for unlawful purposes.
• Attempt unauthorized access to systems.
• Introduce malware, viruses, or harmful code.
• Interfere with website operations.
• Submit false or misleading information.

14. Limitation of Liability

To the maximum extent permitted by law, MyMerk Store shall not be liable for indirect, incidental, punitive, or consequential damages.

Our total liability shall not exceed the purchase value of the product involved in the claim.

15. Force Majeure

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government restrictions, strikes, internet outages, transportation disruptions, and pandemics.

16. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Thiruvananthapuram, Kerala, India.

17. Contact Information

MyMerk Store

Email: customercare@mymerk.com

Website: www.mymerkstore.com

18. Acceptance of Terms

By accessing, browsing, registering, or purchasing from MyMerk Store, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including the Privacy Policy, Shipping Policy, Cancellation Policy, and Return & Refund Policy contained herein.